How can I get in touch?
You can email us on contact@thelistener.de or give us a call on +49 1520 4756985 Monday-Friday 09.00pm – 6.00pm.
How can I share ideas or feedback about your missions?
Please, we’d like to hear more! Drop us an email to contact@thelistener.de
Do you have a minimum order amount?
No, we don’t, we are available for you regardless of the size of your shopping basket. Delivery fee will be calculated at checkout based on the shipping country and basket size.Always be mindful and help us reduce packaging and transportation by grouping as many items as possible within the same order, rather than placing many different orders.
Can I also order via telephone or email?
Yes, you can! You can email us on contact@thelistener.de or give us a call on +49 1520 4756985 Monday-Friday 12.00pm – 6.00pm to place your order personally. You can also reach out via WhatsApp on +49 1520 4756985 or Instagram @lstnr.com.
Can I change my order after I have placed it?
Unfortunately, once the order is placed you have a very limited time window to change it. If you believe that you have made a mistake that you realized after you have received your order confirmation, email us on contact@thelistener.de or give us a call on +49 1520 4756985 Monday-Friday 12.00pm – 6.00pm and we’ll try to fix it manually. Once your order has been processed (usually within 1 working day), there is unfortunately nothing we can do and you will have to return any unwanted items for a refund.
What’s the order process?
Once you place your order, you will receive an order confirmation via email. Our hard-working helpers will then pick and pack your order within 2 business days and ship it out with our partner DHL. For shipping times, please visit our Delivery and Returns page (link to Delivery & Returns page).
Where is my order?
Once your order has been processed and handed over to our courier (usually within 1 working day), you will receive an email containing your tracking number. Please use the tracking number on DHL.com to stay in the loop of the whereabouts of your parcel. If your order seems to be stuck somewhere, please contact DHL with your tracking number to get an update. If you believe your order has not been processed properly, you can get in touch with us and we’ll look into it straight away!
How much does Shipping Cost?
Delivery fee will be calculated at checkout based on the shipping country and basket size.
What shipping options are there?
We ship all our orders via our partner of choice DHL. First, because they are fast, reliable and friendly, but mainly also because they share our commitment to reduce the carbon-footprint of door-to-door logistics.
Do you offer click & collect?
Yes we offer click & collect. You will be notified once your order is ready to collect.
In what countries can I shop from LSTNR.com?
LSTNR is based in Germany and we are pleased to offer worldwide shipping.
How long does my stuff take to arrive?
Once your order is placed, we usually process it within 1 working day and hand it to one of our speedy DHL couriers. After the order has been shipped, on average our deliveries take 2-4 business days to get to your home within Germany and 3-7 business days within the rest of the world.
Do I need to set up an account to place an order?
Setting up an account with us has many advantages: from managing your orders and returns, your wish list, newsletter preferences and more. Being an LSTNR.com member comes with great benefits. However, should you wish to check out as a guest, that is of course possible as well and is offered as an option in the checkout process.
How do I return an item?
You can return your items by using the Return sheet which is included in your Delivery. Just fill out the items you want to return and write down the order number. Find your deliverer and sent it back to us. The delivery adress for the Return should be The Listener, Stephanstraße 3, 60313 Frankfurt am Main, Germany
Do you offer any exchanges?
If you have ordered something that is not quite right and you are looking for a different size or colour, the fastest way to get your perfect fit is to return your unwanted items and place a new order on LSTNR.com. We are working hard to be able to offer you a seamless exchange service soon!
Which items are non-returnable?
Items that have been worn, stained/soiled or that no longer have their tags or original packaging cannot be returned and refunded. For hygienic reasons you can also not return underwear or earrings.
How long does it take to process my return/refund?
Once your return has arrived back with us, it usually takes 3-5 working days for us to process it. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your payment method.
What payment options do you offer?
We offer payments via Credit Card and PayPal.
Where can I find information about the Listener store?
The Listener store is our beating heart and pioneer of the LSTNR lifestyle. Situated on one Frankfurt’s most coveted high-end shopping streets right near the Zeil, we continue to be the iconic destination for culture and style in Frankfurt and that since 2014. Pay us a visit or find out more about our location and opening hours on our dedicated Listener Store page (link to Store page).